IVE (아이브) 1ST SINGLE ALBUM - [ELEVEN]

The expected release date is 12.02.21 and it usually takes us 3-5 business days or in certain cases, it may take up to a week to receive the shipment.  Please note that this is not a guaranteed time frame as we may receive it earlier or later. Once we receive it, our shipping team will begin fulfillment processing on a first-order, first-serve basis.

Depending on the volume of pre-orders, fulfillment processing could take longer than expected.

Please order with consideration. ALL PRE-ORDER SALES ARE FINAL - NO RETURN / NO CANCELLATION.

IMPORTANT: If you order any pre-orders with in-stock albums, it will be held until all albums are ready to be shipped or picked up at a specific location you choose.

PRODUCT DETAILS:

• Photobook
• CD
• Photocard (Random 1 out of 6)
• Folded Poster (Random 1 out of 6)

POSTER: You MUST select the UNFOLDED POSTER option BEFORE adding the item to your cart.

- If you choose UNFOLDED then it will be SHIPPED SEPARATELY!

If you purchase the album with an UNFOLDED poster, please keep in mind that the poster is shipped separately in a tube and it may not be delivered at the same time as your album. If you receive one item but not the other, please allow for 3-5 business days for all items to arrive. If you do not receive it by then, please email us at [email protected].

*If an album has an assigned version poster, then that version poster will be sent out along with the same version album. However, if that version poster is unavailable, then a RANDOM version will be sent out and it could be duplicated in certain cases depending on the availability.

*** Outbox/case/cover is made for protecting the product underneath. Small scratches, flaws, discoloration, cutout etc. on the outer box/case/cover may occur during packaging/delivery and cannot be the reason for return or exchange.

For in-store pickups, please refer to the in-store pickup policy tab for further information. Prices may vary in-store.