The expected release date is 03.21.22, however, due to HIGH-DEMAND, it may take up to 1-3 weeks after the release date for us to receive the shipment. Please note that this is not a guaranteed time frame as we may receive it earlier OR later than expected. Once we receive it, our shipping team will begin fulfillment processing on a first-order, first-serve basis.
Depending on the volume of pre-orders, fulfillment processing could take longer than expected.
Please order with consideration. ALL PRE-ORDER SALES ARE FINAL – NO RETURN / NO CANCELLATION.
IMPORTANT: If you order any pre-orders with in-stock albums, it will be held until all albums are ready to be shipped or picked up at a specific location you choose.
– Regarding all of the official merch outbox cases (PLEASE READ):
“OUTBOX CASE” is only for protecting the contents inside. With that stated, refunds or exchanges are impossible due to the outbox case being damaged (cracked, torn, bent, etc.) during in-transit of delivery.
So, please refer to the above when you order this official merch. As we have already been informed, we aren’t responsible for the above reasons.
PRODUCT DETAILS:
- Books – 2ea
- Pocket Book – 1ea
- Role-Play Kit
- Hangeul Keyboard Stickers + BLACKPINK MotiPen
* Outbox/case/sleeve/cover is manufactured to protect the product underneath along with the contents inside. Small scratches, flaws, cracks, discoloration, etc. on the outer box/case/sleeve/cover may occur due to the nature of the material or during manufacturing/packaging/delivery process cannot be the reason for return or exchange. Any fine spots, flaws, scratches, or textural conditions that cannot be seen/identified from a 30cm distance cannot be a reason for exchange or return.
Professional packing and fast shipping
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and a variety of other leading global carriers, we can offer a variety of shipping options. Our warehouse employees will pack each item according to our strict specifications. Before shipment, all items will be thoroughly examined and secured. We deliver to thousands of customers every day across different countries. This demonstrates our dedication to becoming the largest online retailer on the planet. The distribution centers and warehouses distribution are in Europe, as well as the USA.
Orders that contain more than one item are assigned processing times according to each item.
We will thoroughly inspect all items before sending. The majority of orders will be shipped within 48 hours. The delivery time will be between 3 and 7 working days.
Returns
We don't manage the stock at our warehouse or factory. The actual levels of stock can change at any time. You may not receive your order after it's been placed.
Our policy is valid for a period of 30 days. If thirty days have passed from the date you purchased the item, we cannot offer you a return or exchange.
You can only return an item in the event that it is not used and is in the same condition as the day you received it. It must also remain in the original packaging.
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